Updated: Saturday, 21st April 2018 @ 7:18am

Cash machine chaos: Halifax computer failure leaves Greater Manchester customers in banking blackout

Cash machine chaos: Halifax computer failure leaves Greater Manchester customers in banking blackout

By Rob Lowson & Henry Vaughan

Halifax customers across Greater Manchester are suffering a banking blackout as a system malfunction is causing national cash machine chaos.

Account holders are currently unable to check balances, make cash withdrawals or use their cards for shopping purchases due to a computer failure affecting all Halifax banks and cash machines.

A member of staff at the Piccadilly branch said they are currently working on a solution but are unsure how long customers will be affected.

The Halifax Twitter account recently tweeted: "We're sorry that customers are experiencing problems with some of our services, we're looking into this & will update you as soon as we can."

People have been left stranded as they try to go about their day-to-day activities.

Customer Alex Platt, 22, said: “I am trying to get to work. I went to about four different cash machines and none of them are working.

“They’ve just said that all the Halifax cash machines have gone down, the system is down. We just have to wait.”

Another customer, Laura Livesey, 19, was particularly animated after speaking to a member of staff who she felt didn’t appreciate the scale of the problem.

She told MM: “They said it should be back on in the next hour or so, I said that’s not the damn point is it!

“People have got to get to work. They’re just in there so blasé, saying like, we’re really sorry but ‘you’re not the only one’. I said I don’t give a sh*t!

“How do you expect me to get home? I said it’s my money! I’m p*ssed off!”

Another Halifax user, Rosheen, 26, took a more relaxed view of the situation and seemed to empathise with the overrun staff attempting to explain the problem.

She said: “It’s a bit inconvenient, but these things happen don’t they.”

Lloyds TSB, The Co-operative and Smile customers are also experiencing issues when withdrawing money or paying by card.

Lloyds Banking Group said in a statement: “Some Lloyds Banking Group customers have this afternoon experienced issues with their banking services. All of our systems are now up and running.

"We are working hard to process the transactions impacted by this problem and they will be resolved before the close of play today. We know our customers rely on us, and we apologise for the inconvenience we have caused them.”

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