Flying high: Manchester Airport workers among world’s best as VIP lounge staff receive global award

By Danielle Wainwright

‘Going the extra mile’ is a phrase rarely more apt than when describing airline staff, and now Manchester Airport workers have been recognised with a global award.

The staff of Manchester Airport’s Escape Lounge were named the world’s best in the Priority Pass of the Year Awards which recognises high quality VIP lounges across 300 countries.

The Terminal One Escape Lounge was announced as the winner of the ‘best staff’ category which saw almost 60,000 people vote based on their experiences.

The friendly smiles of the Escape Lounge staff as well as attentive table-service and devoted customer service paid off as employees have expressed their delight in winning the award.

Suzy Taylor, Manchester Airport Escape Lounges Manager, said: “To say we are delighted with this award would be an understatement.

“This is an incredible achievement for our Escape Lounges team and to be recognised globally as one of the best is just amazing.

“We have a thorough staff selection process here at Manchester Airport and the Escape Lounge’s team have a true dedication to ensuring guests can truly unwind.

“We endeavour to build a relationship with each guest, many of whom are frequent users of the lounge. We’re very proud of this achievement and would like to thank everyone who voted for us.”

Priority Pass offers its members exclusive access to hundreds of executive lounges across the globe to escape the chaos of delayed flights and crowded departure halls.

Stephen Simpson, Global Marketing Director for Priority Pass, said: “Having personally spent time in the lounge, I can certainly understand why our members rate the staff of the Escape Lounge so highly.

“From the smiles at the reception desk, to the full table-service in the bistro area to help on flight boarding times and arrangements, the staff go the extra mile for their guests.”

Picture courtesy of Kuster & Wildhaber Photography, with thanks.

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